The PCSA shall establish and maintain the following mechanisms:
6.1 Complaints Procedures
6.1.1 The Council shall establish a procedure to deal with complaints against the Subscriber Publications and Members (“The Complaints Procedures”), providing a non-statutory avenue for the mediation and arbitration of complaints.
6.1.2 The Subscriber Publications and Members are thus subject to the Press Code and to the jurisdiction of the PCSA’s Complaints Procedures, both of which may be amended from time to time by the Council.
6.1.3 The structure and offices administering the Complaints Procedures, namely the Public Advocate, the Press Ombud, Deputy Press Ombuds, the Panel of Adjudicators and the Chair of Appeals, shall act independently of the Council and the Constituent Associations.
6.1.4 Where a complaint is made against a non-subscribing publication or a non-subscribing journalist producing editorial content for a non-subscribing publication, the Public Advocate, Press Ombud or Deputy Press Ombuds may approach the publication or individual to establish whether they subscribe to the principles of the Press Code and invite them to subject themselves to the jurisdiction of the PCSA for the purpose of adjudicating the complaint.
6.1.5 In the event that the non-subscribing publication or the non-subscribing journalist producing editorial content for a non-subscribing publication refuses to join the PCSA or to submit to the jurisdiction of the PCSA, the Public Advocate, Press Ombud or Deputy Press Ombuds shall advise the complainant and, where appropriate, refer them to an alternative dispute resolution process.
6.2. Appointments Panel
6.2.1 The Council shall request the Chief Justice of South Africa to recommend a judge who is no longer in active service to serve as part-time chair of an Appointments Panel for an initial period of five years, which appointment must be ratified by the Council and may also be renewed by the Council.
6.2.2 The Council must appoint up to four Councillors, preferably consisting of two press representatives and two public representatives, to assist the Chair of the Appointments Panel. One of the representatives must be a member of the FHR committee. The Executive Director will be an ex officio member of the Appointments Panel, without voting rights.
6.2.3 The Appointments Panel will appoint public representatives to the Council and the Panel of Adjudicators (but not the Chair of the Council or the Chair of Appeals), and also Press Council officers, being the Executive Director, Press Ombud, Deputy Press Ombuds and Public Advocate, taking into account the criteria set out in section 7.
6.2.4 The appointments by the Appointments Panel shall be made after the positions have been advertised, nominations received, and interviews conducted with shortlisted candidates.
6.2.5 In the event of a vacancy occurring for any reason, the Appointments Panel must reconvene to appoint a replacement, from previously shortlisted candidates or from new applicants.
6.2.6 All appointments made by the Appointments Panel, whether part-time or full-time, are for a period of five years and are renewable. Renewable positions are ratified by the Appointments Panel at least three months prior to the end of the term for Press Council officers and at least two months prior to the end of the term for public representatives.
6.2.7 All appointments of press representatives made by Constituent Associations are for a period of five years and are renewable. Renewable positions are ratified by Constituent Associations at least two months prior to the end of the term for press representatives.
6.3 The Executive Director
The Executive Director is the senior executive officer of the PCSA on a full-time, professional basis and is accountable for all operational matters.
6.4 The Press Ombud and Deputy Press Ombuds
6.4.1 The Press Ombud and Deputy Press Ombuds adjudicate complaints about journalistic ethics and conduct at Subscriber Publications and by Subscriber Members that cannot be resolved at the earlier level of mediation.
6.4.2 The Press Ombud and Deputy Press Ombuds may decide matters as per the Complaints Procedures on the written representations and submissions of both parties, without hearing evidence.
6.4.3 The Press Ombud and Deputy Press Ombuds may also conduct a hearing, at which he or she may be joined by one press representative and up to two public representatives from the Panel of Adjudicators.
6.4.4 The Press Ombud and Deputy Press Ombuds may also co-opt a suitably qualified assessor, without voting rights, to assist the Adjudication Panel with complex issues.
6.4.5 The procedure for lodging appeals against a ruling of the Press Ombud and Deputy Press Ombuds is set out in section 6.7.
6.5 The Public Advocate
6.5.1 The Public Advocate will assist members of the public to formulate their complaints about journalistic ethics and conduct at Subscriber Publications and by Subscriber Members, and attempt to resolve complaints amicably by liaising directly with the publication on behalf of the complainant.
6.5.2 Where the Public Advocate does not succeed in having a complaint settled within a reasonable period after the complaint was lodged with a publication, he or she will refer the unresolved dispute to the Press Ombud for adjudication as per the Complaints Procedures.
6.5.3 The Public Advocate may represent the complainant before the Press Ombud and/or the Appeals Panel.
6.6 Panel of Adjudicators
6.6.1 The Panel of Adjudicators shall consist of a chair and 14 individual adjudicators, eight representing the public and six representing the press.
6.6.2 The PCSA shall from time to time request the Chief Justice of South Africa to recommend a judge who is no longer in active service to serve as the part-time Chair of Appeals for an initial period of five years, which appointment must be ratified by the Council and may also be renewed by the Council. The Chair may be the judge who chairs the Appointments Panel.
6.6.3 The Appointments Panel shall, taking into account the criteria in section 7, appoint eight adjudicators to represent the public.
6.6.4 The Constituent Associations listed in section 1.2 shall, taking into account the criteria in section 7, appoint six Adjudicators to represent the press:
6.6.4.1 One nominated by the Association of Independent Publishers (AIP);
6.6.4.2 One nominated by the Forum of Community Journalists (FCJ);
6.6.4.3 Two nominated by the South African National Editors’ Forum (SANEF); and
6.6.4.4 Two nominated by the Interactive Advertising Bureau South Africa (IABSA).
6.7 Appeals Procedure
6.7.1 Any party to a dispute may submit an application for leave to appeal to the Chair of Appeals against a ruling by the Press Ombud and Deputy Press Ombuds.
6.7.2 If the Chair of Appeals is of the opinion that the contemplated appeal has reasonable prospects of success, he or she will grant leave to appeal, otherwise he or she will refuse the application.
6.7.3 Notwithstanding the provisions of section 6.7.1, and in circumstances where no application for leave to appeal has been lodged by any of the parties to a particular dispute following a ruling by the Press Ombud and Deputy Press Ombuds; and the said ruling is brought to the attention of the Chair of Appeals, and he or she is of the opinion that the issues in that particular dispute are of great public interest and importance, and that an appeal has reasonable prospects of success, he or she may direct after due notice to the parties to the said dispute that an appeal hearing be convened.
6.7.4 Having granted leave to appeal, the Chair of Appeals must convene an Appeals Panel, where he or she is joined by one press representative and, at his or her sole discretion, up to three public members of the Panel of Adjudicators.
6.7.5 A person employed by a Subscriber Publication that is the subject of the complaint, or with any other vested interest in the matter, may not serve on an Appeals Panel to consider the matter.
6.7.6 The Appeals Panel may consider the matter with or without hearing oral argument or evidence and its decisions will be by majority vote.
6.7.7 The Chair of Appeals may deputise a member of the Panel of Adjudicators to act as the chairperson in a hearing.
6.7.8 Should an appeal against a ruling by the Press Ombud or Deputy Press Ombuds include a complaint about the conduct of any officer of the Council, the Chair of Appeals may refer the matter to the Chair of Council for resolution via the normal disciplinary process.